GreatCall PDF user manuals

GreatCall Logo
GreatCall Logo

GreatCall is a connected health technology company based in San Diego, California. GreatCall offers health and safety products and services for older adults, including mobile devices, cellular service, mobile apps and a wearable device. GreatCall provides nationwide cellular service as a mobile virtual network operator (MVNO) through the Verizon Wireless network.

History of Greatcall

Jitterbug Touch (GreatCall)
Jitterbug Touch (GreatCall)

GreatCall was founded in 2006 to provide aging adults with simple cell phones. In the same year, the company launched the original Jitterbug flip phone. In 2009, GreatCall launched Live Nurse (now Urgent Care). In partnership with FONEMED, Urgent Care provides customers with access to registered nurses 24 hours a day.

In 2011, GreatCall added another app to its list of services called MedCoach, which provides daily medication management. That same year, GreatCall introduced the 5Star Urgent Response (now known as GreatCall Splash), a mobile Personal Emergency Response System device, along with 5Star Medical Alert System, which uses GPS technology and advanced location analysis to connect users with emergency certified 5Star Agents.

Also in 2011, John Walsh became the official spokesperson for GreatCall. In 2012, GreatCall released its first smartphone, the Jitterbug Touch, a keyboarded Android phone with a simplified user interface.

In 2014, GreatCall added another app called Link to its suite of safety applications. In November 2015, GreatCall acquired Lively Inc.

Lively Urgent Response device

Lively is a mobile Personal Emergency Response System (mPERS) that uses GPS and location analysis to connect users with trained 5Star Medical Alert Agents. It is a waterproof device that clips onto a keychain or purse.

Lively Wearable

Lively is a wearable device that connects activity tracking with mobile safety services. The device can be worn with either the wristband or around the neck with the lanyard and pairs with a smartphone via Bluetooth. It also features a one-touch button to connect to 5Star service in emergency situations.

Jitterbug Smart
Jitterbug Smart

Jitterbug Flip

The Jitterbug Flip phone brings connectivity and GreatCall’s health and safety features to older adults, in a sleek new format. The Jitterbug Flip has an easy-to-use interface with bigger buttons and a larger bright screen. Jitterbug Flip offers GreatCall’s health and safety features to users including one-touch access to personalized help with a dedicated urgent response button.


Jitterbug Smart


The Jitterbug Smart phone brings a new level of connectivity for older adults through simplicity and larger, brighter screens. The phone is easy to use, with faster data speeds and easy access to Internet, text and email. The new Jitterbug Smart gives customers access to built-in health and safety features, including 5Star urgent response service.