If your iPhone, iPad or iPod touch is not charging

Learn how to charge your device with iOS and get assistance in solving possible problems.

Connecting to power supply

Use the USB power adapter and USB-cable from the standard supplied with the device. If you are using another accessory manufacturer, make sure that it is certified by Apple. Then, follow these steps.

  1. Connect your iPhone, iPad, or iPod touch to the cable Lightning-USB cable or Apple «30-pin-USB».
  2. Connect the cable to one of the following power sources below:
  • Wall outlet. Connect the charging cable to the USB-adapter to the electrical outlet and then plug the adapter into a power outlet.
  • A computer. Connect the charging cable to a USB 2.0 port or a 3.0 on the computer is turned on, which is not in sleep mode. Do not use the USB ports on the keyboard.
  • Accessory for charging. Connect the cable to a USB hub with external power supply, docking station, or other accessories, certified by Apple.

When the device is charging, a lightning icon is displayed next to the battery icon in the status bar or a large battery icon on the lock screen. More details in iPhone PDF manuals

If the device is not being charged or being charged slowly

If the battery is deeply discharged, the device is connected to a power source may be within a few minutes displayed a black screen or black screen with a red battery icon. Follow these steps; after each instruction retry.

  1. Check the cable for charging and USB-adapter signs of damage, such as tears or bent pins. Do not use damaged accessories.
  2. If the device is charged from the wall outlet, check for loose cable connection for charging, USB-adapter and a wall outlet or try another outlet.
  3. Wipe the charging port on the bottom of the unit and firmly insert the charging cable into the device. If the charging port is damaged, probably, the device needs maintenance.
  4. Leave the for half an hour to charge the device.
  5. Perform a forced reset the device: press and hold the button "Sleep / Wake" and "Home" for 10 seconds, until the Apple logo appears. Leave the device charging for another half hour.
  6. If the device and will not turn on or charge, take the device, cable and adapter for charging in a retail store Apple Store or an authorized service center for Apple's valuation. You can also contact Apple Support.

If you are not sure whether the accessory, take it to an Apple Store retail store defective or an authorized service center for Apple's check, or contact Apple Support.

If a warning is displayed that the accessory is not supported or is not certified

These devices can be displayed for a few reasons: charge your iOS device port may be dirty or damaged, charging accessory may be defective, damaged, or not certified by Apple or the USB-charger can not be used to charge devices.

  1. Remove all dirt from the charging port on the bottom of the device.
  2. Reboot your device to iOS.
  3. Try using another USB-cable or charger.
  4. Make sure that the device is running the latest version of iOS.
  5. For assistance, contact Apple Support.